Contacting support
When you need help beyond what the help center covers, Play's support team is available.
How to reach us
From within Play - Start a new chat and describe your issue. Play will help troubleshoot and can escalate to the support team if needed.
Email - Contact Play's support team via email for billing, account, or technical issues.
What to include
When reaching out, include:
What you're trying to do - The goal, not just the error
What happened - Steps you took and what went wrong
What you've tried - Any troubleshooting steps you've already attempted
Screenshots - If relevant, include screenshots of error messages or unexpected behavior
Response times
Plan | Expected response |
|---|---|
Free | Best effort |
Pro | Standard support |
Legend | Priority support |
Team | Priority support |
Enterprise | Dedicated support with SLA, dedicated Slack channel |
Enterprise support
Enterprise customers get:
Named account manager
Dedicated Slack channel for direct access to the Play team
Faster response SLAs
Clear escalation paths for urgent issues