Credit & billing FAQ

Use this FAQ to answer the most common questions about credits, billing, and plan changes in Play.

Credits

Why did my credits run out?

Credits are consumed by AI-powered actions: chatting, building apps, running co-workers, and executing tasks. Heavy building sessions and frequent task runs consume credits faster. Check the Usage page to see your consumption breakdown.

Can I see what's consuming my credits?

Yes. The Usage page shows a breakdown of credit consumption.

Do integrations cost credits?

Third-party integrations such as Slack and Stripe do not consume credits. Credits are consumed by Play's AI processing.

Do credits expire?

Plan credits refresh each billing cycle. Purchased credit packs do not expire.

Billing

How do I change my payment method?

Go to Settings, then the Billing tab on the Usage page. Update your payment method there.

Can I get a refund?

Annual plans are non-refundable mid-term. For monthly plans, contact support to discuss your situation.

How does billing work for my team?

In Phase A, all plans within the same organization are billed to the org admin. One invoice, one payment method.

Where can I find my invoices?

Go to Settings, then the Billing tab on the Usage page. All past invoices are available as downloadable PDFs.

Plan changes

Can I switch from annual to monthly mid-term?

No. Annual plans are locked for the full year in exchange for the discount.

What happens when I downgrade?

Your current plan stays active until the end of the billing cycle. After that, the new plan takes effect. Your data is preserved, but you may exceed the new plan's limits.

I'm on an individual plan. How do I move to Team?

Go to the Usage page and select the Team plan. Your data carries over and the difference is prorated.